Why should you buy support from Westell?

1. To gain access to in-house technical, software and design engineers responsible for the development of existing and future Westell products.
2. We have 25+ years experience of interworking our products with all key legacy PBXs and IP Telephony systems.
3. Westell has close working relationships with PBXs and IP Telephony partners at both an engineering and support level.
4. We can provide telephone support for configuration and operational issues affecting the Westell product, and can also provide expertise in resolving system and interoperation issues end-to-end.
5. Westell support can also be used to discuss and potentially develop any customer specific technical requirement which may be non-standard.
6. Support provides access to lab facilities within Westell, which will be used to replicate and resolve any issues.
7. Telephone support can be provided 24/7 and Westell also provides next business day hardware replacement if required.
8. In contracting with Westell, you are gaining support from the established market leader in telephony interworking.

All Westell Support Plans give you:

• Telephone contact with Westell Third Line Support Engineer
• Dedicated Telephone number
• Priority given to your calls
• Response time within one hour of call being logged
• Unlimited number of calls
• Email support Monday to Friday 9am – 5pm
• Software maintenance/upgrade
• Advance replacement service if required

The 4 levels of Support Plans that Westell offers:

Class 1P – 24hr 365 days – Third Line Telephone Support Service with Advance Replacement

Class 2P – 24hr 365 days – Third Line Telephone Support Service

Class 3P – 8hr 5 days - Third Line Telephone Support Service with Advance Replacement

Class 4P – 8hr 5 days - Third Line Telephone Support Service

For full details on these support plans please contact:
Lisa Langman, Support Administrator on Tel: +44 (0)1256 843311 or email support@westell.co.uk

Note: All technical support enquires not covered by a support plan will be handled by Westell’s Technical Support Helpline (click here for details)